RETURN & REFUND POLICY
Company Name: As Zulynz
Product Category: Personal Care, Body Care & Hair Care Products
1. Introduction
At As Zulynz, customer satisfaction and product safety are our priority. Since our products fall under personal care, body care, and hair care categories, strict hygiene standards must be maintained. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted.
By placing an order with As Zulynz, you agree to the terms stated in this policy.
2. Return Eligibility
A return request will be accepted only if:
- The product received is damaged, defective, leaking, or incorrect.
- The product is unused, unopened, and in its original packaging.
- The return request is submitted within 48 hours of delivery.
- Valid proof of purchase and clear images/videos of the issue are provided.
3. Non-Returnable Products
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Opened or used personal care, body care, or hair care products.
- Products without original packaging.
- Items damaged after delivery due to misuse, improper storage, or handling.
- Products purchased during special sale, clearance, or promotional offers (unless received damaged or incorrect).
4. Return Request Procedure
To request a return:
- Share your order details and evidence of the issue (photos/videos).
- Requests must be submitted within 48 hours from delivery.
- Our team will review and respond within 2–3 business days.
- If approved, return instructions will be provided.
Unauthorized returns will not be accepted.
5. Refund Policy
Refunds will be processed only after the returned product passes inspection.
Refunds are applicable when:
- A damaged or defective product is confirmed.
- A wrong item was delivered.
- A return request meets all policy conditions.
Refunds will be issued via:
- Original payment method (for prepaid orders), or
- Store credit, where applicable.
Processing time: 5–7 business days after approval.
6. Replacement Policy
Customers may request a replacement instead of a refund, subject to product availability.
If replacement stock is unavailable, a refund or store credit will be issued.
7. Order Cancellation
- Orders may be cancelled only before shipment confirmation.
- Once an order has been shipped, cancellation requests cannot be accepted.
8. Shipping Charges
- If the return is due to an error from As Zulynz (damaged, defective, or wrong product), return shipping costs will be borne by us.
- In other approved situations, shipping charges may be deducted from the refund amount.
9. Quality & Hygiene Policy
Personal care and hair care products are hygiene-sensitive items. To ensure safety and authenticity for all customers, opened or used products cannot be accepted for return unless found defective.
10. Policy Modifications
As Zulynz reserves the right to update or modify this policy at any time without prior notice. The latest version will always apply to purchases.
11. Customer Support
For any return or refund assistance, please contact: